Tips on Downloading Clips From UtopiaEntertainment.com

First and foremost if you're reading this, you have either already purchased, or are thinking of purchasing a download or clip from UtopiaEntertainment.com. Thank you!

Utopia Entertainment always recommends downloading and storing your purchases to your home computer or laptop. Even if you intend to view your content on a Smartphone or Tablet, it is highly recommend that you download them first in case you lose or damage your mobile device. If you are away from your home and download the clip to your phone directly (app needed) please transfer the file to your home computer when you return. Please keep in mind that Utopia Entertainment is giving you the right to store and view the content for your own personal enjoyment, but you may otherwise not copy, transfer or share the Utopia Entertainment Content in any manner, for any reason.

Currently UtopiaEntertainment.com offers .wmv and .mp4 files in its Downloads, Clips Store, and Kip's Classics areas. Since August of 2011 all Utopia High Definition Clips within the Members' Area and Free Clips areas have been available in 3 formats. .mov (quicktime) for Mac users, .wmv (Windows Media Video) for PC users, and .mp4 (mpeg) for Smartphone and Tablet users.

Speed of Internet connections vary for a number of reasons. For example, a one minute Members' clip (usually about 30mb in size,) will take most internet users 30 seconds to download the file, or 1mb a second. Using this formula, a 750mb full-length download should take 12.5 minutes. However, a Members' clip could take up to 2 minutes to download with a high speed connection. If it takes longer than 2 minutes for a given Members' clip, you might want to stop the download in progress and try again. Using this formula, a 750mb file could potentially take 37 minutes to fully download.

A Special Note for iPhone and iPad users running IOS8:

Currently IOS8 is not streaming content that needs to be authenticated with usernames and passwords. In other words ... the free clips stream, the members clips do not. The problem is NOT with Utopia, and is not with IOS7. Rather this is a problem with IOS8. The work around is to use the app Downloads Lite. Go to the app store and download and install this app. Open Downloads Lite. Use the built in browser and navigate to the Utopia Members' Area or to your clip downloads page. Once there enter your username and password. Click on the .mp4 you wish to view and you will be given the choice to download or stream.

If you own a PC:

In the Members', Downloads, Clips Store or Kip's Classics areas - Simply "click" on the .wmv file, our site is programmed to automatically download the file and not stream.

In the Free Area - Simply "click" on the .wmv file to have the file stream the clip in Windows Media Player. To Download - "right click" the .wmv file,… in the menu that pops up, choose "Save Link As"

If for some unknown reason the above does not work - "right click" the .wmv file,… in the menu that pops up, choose "Save Link As"

If you own a Mac:

In the Members', Downloads, Clips Store or Kip's Classics areas - Simply "click" on the .mov file, our site is programmed to automatically download the file and not stream

In the Free Area - Simply "click" on the .mov file to have the file stream the clip in Quicktime Player. To Download - "right click" the .mov file,... in the menu that pops up, choose "Save Link As"

If for some unknown reason the above does not work - hold the "control" key while "clicking" the .mov file,… in the menu that pops up, choose "Save Link As"

Smartphones and Tablets:

In the Members' Area - use the .mp4 file. Just click on it and it should stream. It might take a minute to load. Or you can download it using the same technique above and load it onto your device using your computer.

These Smartphone apps allow downloading to iphone and Android devices:

A couple of helpful apps:

Download Manager Lite - Allows direct download and playback to the iPhone of .mp4 content. - Please search Apps Store

Android:

FVD - Allows direct download and playback of .mp4 content - https://play.google.com/store/apps/details?id=it.tolelab.fvd

If you are having any trouble downloading a purchase, please contact kip@utopiaentertainment.com. You may contact our customer service line between 10:00am and 10:00pm est. If we are in the office we will answer the phone, otherwise, please leave a message. Please be patient, we will definitely do what we can to get you your content in as quick a manner as possible.

Disclaimer: Utopiaentertainment.com has no affiliation with any of the players or apps listed above. These are simply recommendations for our customers as a convenience to you. If you have any questions whether our Members' clips will play for you at home or on your mobile device, please visit our Free Clips Area Please remember the rule of thumb: PCs use .wmv, Macs use .mov and Mobile devices use .mp4

Enjoy!